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12.12.2003
Human Interaction
90 percent of online shoppers want some sort of human interaction in the process
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10.12.2003
Abandoned Transactions
7.8 percent of online transactions initiated by consumers are abandoned because of poor customer service
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7.12.2003
Salvaged Carts
10 percent of abandoned shopping carts on web sites would have been salvaged through better customer service >>


3.12.2003
Live Assistance
Less than 1 percent of all e commerce web sites currently offer live customer assistance
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1.10.2003
Increasing Sales
Site visitors that are provided the option to chat with a sales expert are 25-200% more likely to make purchases from your website
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4.9.2003
Human Interaction Factor
90% of customers prefer live human interaction for online assistance, but 80-90% of the same customers would rather not use the phone
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