Providing live help at your site, with the help of Alive24, will increase your sales, enhance customer satisfaction & lower customer support costs by simplicity. more...
To help companies provide live help & sales support to it's customers, Alive24 have developed a very feature rich product. Some of the features that facilitate providing live help & sales support are...more...
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12.12.2003 Human Interaction 90 percent of online shoppers want some sort of human interaction in the process
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10.12.2003 Abandoned Transactions
7.8 percent of online transactions initiated by consumers are abandoned because of poor customer service
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7.12.2003 Salvaged Carts
10 percent of abandoned shopping carts on web sites would have been salvaged through better customer service >>
3.12.2003 Live Assistance Less than 1 percent of all e commerce web sites currently offer live customer assistance
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1.10.2003 Increasing Sales
Site visitors that are provided the option to chat with a sales expert are 25-200% more likely to make purchases from your website
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4.9.2003 Human Interaction Factor
90% of customers prefer live human interaction for online assistance, but 80-90% of the same customers would rather not use the phone
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Features
To help companies provide live help & sales support to its customers, Alive24 have made a very feature rich product. Some of the features that facilitate providing live help & sales support are:
Easy-to-use Windows XP like User Interface
Entirely web based, you don't need to install any additional software. Use the application from anywhere with web access!
Alive24 is a hosted solution. You don't have to pay to the hosting companies.
Web-based monitor for tracking incoming requests.
Proactively invite your visitors to chat. Pull clients and increase your sales
Track your site visitors in real-time.
Register as many representatives and departments as you want.
Easily display the Live Help button on any page by just pasting a single line of code.
Add any number of automated replies and commands, push images, messages and URL's by just selecting a command from a list box!
Generate reports from chat transcripts logged in the system database since you started.
Your support calls are evenly distributed among your representatives.
Set how many requests each of your live support representatives can handle.
Transfer calls to any other department with just a click.
If live help is unavailable, the user is prompted to leave a message.
Offline/Online Status Icons. Your customers will immediately know whether you're on-line or offline.
Human Interaction 
Providing live help at your site, with the help of Alive24, will increase your sales, enhance customer satisfaction & lower customer support costs by simplicity. 
