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 Providing live help at your site, with the help of Alive24, will increase your sales, enhance customer satisfaction & lower customer support costs by simplicity. more...
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| To help companies provide live help & sales support to it's customers, Alive24 have developed a very feature rich product. Some of the features that facilitate providing live help & sales support are...more... |
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12.12.2003
Human Interaction
90 percent of online shoppers want some sort of human interaction in the process
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10.12.2003
Abandoned Transactions
7.8 percent of online transactions initiated by consumers are abandoned because of poor customer service
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7.12.2003
Salvaged Carts
10 percent of abandoned shopping carts on web sites would have been salvaged through better customer service >>
3.12.2003
Live Assistance
Less than 1 percent of all e commerce web sites currently offer live customer assistance
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1.10.2003
Increasing Sales
Site visitors that are provided the option to chat with a sales expert are 25-200% more likely to make purchases from your website
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4.9.2003
Human Interaction Factor
90% of customers prefer live human interaction for online assistance, but 80-90% of the same customers would rather not use the phone
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Benefits
Happy Customers: Alive24 enables companies to have live human interaction, which lowers customer support costs and increases sales. It is one of the most cost effective and easiest ways to enhance user loyalty and bring an increase in revenue. |
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Higher Revenue: Alive24 acts as a catalyst in boosting sales by
providing live help. According to a survey, a large percentage of
business is closed prior to any positive result. Alive24 can help in
avoiding this situation. You can actually influence your customers to stay
on to your site for a longer duration and find out what they need.
You can respond to them almost instantly which helps in building
healthy customer relationships. This in turn increases sales.
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Monitoring Site Traffic: Alive24 enables "Proactive Selling" by its "Visitor tracking" feature. The representatives
have the ability to see the visitors
entering the site and track the pages
they are navigating including the time
they spend on each page. If he/she
feels that the visitor is lost or confused, he/she has the option of initiating a chat with the visitor.
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Expense Reduction: Alive24 helps you reduce incoming calls on your toll free telephone line. Customers can contact you through the web using Alive24, It's 100% free
Increase Productivity: With the manpower remaining constant, the representatives become more productive. This is because they have the facility to assist as many customers as they can. It is not like a phone line where at a time one representative can attend only one customer.
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Enhance Customer
Communication:
Apart from satisfying your customers
by instant replies, Alive24 also
allows your company to have a
channel of instant feedback from
web surfers all over your site as they
use it. Alive24 truly keeps you
close to your customers |
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