"Internet
chat has to be the most under
recognized and under utilized
communication method available
to man...chat agents can handle
2 to 3 customers simultaneously...
companies can use
domestic and/or offshore
agents...for
these reasons, chat is typically
delivered at one third the cost
of a phone call...and First Time
Resolution (FTR or FCR) rates are
significantly higher than email and
at least equal to those obtained
over the phone."
* Managing
Web-Based Customer Experiences,"
Dr Jon Anton, Director
of Benchmark Research at Purdue
University's Center for Customer-Driven
Quality
Signup Now Start using Alive24 Customer Support system in 5 minutes..Give it a real go...
12.12.2003 Human
Interaction 90 percent of online shoppers want
some sort of human interaction in the process
>>
10.12.2003 Abandoned
Transactions
7.8 percent of online transactions initiated
by consumers are abandoned because of poor customer
service
>>
7.12.2003 Salvaged
Carts
10 percent of abandoned shopping carts
on web sites would have been salvaged through
better customer service >>
3.12.2003 Live
Assistance Less than 1 percent of all e commerce
web sites currently offer live customer assistance
>>
1.10.2003 Increasing
Sales
Site
visitors that are provided the option to chat with
a sales expert are 25-200% more likely to make purchases
from your website
>>
4.9.2003 Human
Interaction Factor
90% of customers prefer live human
interaction for online assistance, but 80-90%
of the same customers would rather not use
the phone
>>
Mission Statement
To be at the forefront
of technology providing customer
service tools and solutions. We will
provide our clients with unmatched user
friendly, powerful software generating
more sales and a more professional image.
Looking to the future Alive24's
aim is to supply our clients with free
upgrades and cost effective, simple
to use software for complicated problems.
Please enjoy what we have created!
INCREASE
YOUR SALES Sell "instantly by
chatting with your customers. Offer
them special deals, up-sell, cross-sell.
DECREASE
YOUR COSTS Easily assist multiple
customers simultaneously, reduce your
phone bill.
IMPROVE
YOUR CUSTOMER
SERVICE Give them the
service they deserve from a
real person.
Take aTest Drive Experience Alive24
difference.
User Name: demo
Password: Alive24 click here...
Key Benefit Human
interaction lowers customer
support costs and increases
sales. It's the
easiest way to enhanceuser loyalty and
bring an increase in revenue.
You can actually influence your customers
to stay on to your site for a longer duration
and find out what they need, building
healthy customer relationships. This in
turn increases sales.
more...
Please feel free to e-mail to: sales@Alive24.com
if you have any questions.
"Internet
chat has to be the most under
recognized and under utilized
communication method available
to man...chat agents can handle
2 to 3 customers simultaneously...
companies can use
domestic and/or offshore
